Dynamic information technology professional with 16 years experience as Director of Systems and Infrastructure for
award-winning creative marketing firm. Providing technical guidance and support for print, multi-media, interactive, and
web services. Exceptional creative problem solving skills and master at troubleshooting complex technical issues. Experienced manager of diverse creative and technical teams. Insatiable learner of new programs and processes, with excellent oral and written skills.
Areas of Expertise:
- Network administration
- Utilization of managed services
- Budget management
- Server/Raid administration
- Team building
- Adobe Creative Cloud
- Apple Certified Mac Technician (ACMT)
- iOS device management
Apple Certified Mac Technician (ACMT)
iMac (Late 2012) Qualification
Mac Pro (Late 2013) Qualification
MacBook Pro (Retina, Mid-2012) Qualification
MacBook Pro (Retina, 15-inch, Mid-2015) Qualification
Microsoft Office Accreditation 2015 Support Professional for Mac and iOS
Manager/Lead ACMT for Apple Authorized Self-Service Provider (AASSP) Facility
Thomas J. Paul, Inc. Creative Marketing Services Rydal, PA 19046
(May 2000 to present)
Director of Systems and Infrastructure. Apple Certified Mac Technician (ACMT), supporting 120 technology users in a creative and pre-press environment. Successfully created the technical support department exclusively for the Apple/Mac division of the business. Responsible for development and administration of data and communication infrastructure. Implemented an in-house web help desk system to coordinate company support services for users, clients, and all systems. Primary technical liaison for client projects. Specialized support for creative staff hardware and software including the Adobe Creative Suites and Microsoft Office for Mac. Raid configurations and administration. Creation and administration of data archiving systems, back-up systems, and disaster recovery plans. Manage the daily duties and special assignments for the Apple technical help desk staff. Administrate and configure Kerio Connect e-mail server and Kerio Control firewall/router. Responsible for all hardware and software purchasing. Hire and manage contractors and consultants. Selected achievements: Start-up of in-house Apple/Mac support department. Met Apple’s requirements and received approval to become an Apple Authorized Self-Service Provider (AASSP) site.
IKON Office Solutions King of Prussia, PA
(February 1999 to May 2000)
Digital Pre-Press Manager/Graphic System Administrator for digital and offset printer. Managed and directed operations of the digital pre-press and graphic design departments. Responsible for restructuring pre-press department, including hiring new staff of production artists and the purchasing and installation of new Mac systems and technologies. Implemented the use of FileMaker Pro to manage job traffic and assignments. Administered all Mac systems including desktops, laptops, servers, and raid storage.
Selected achievements: Completed successful restructuring of digital pre-press and graphic design departments. Worked with sales and account staff to assist clients in technical and creative project solutions.
Safeguard Business Systems Harleysville, PA
(June 1997 to February 1999)
Composition Supervisor. Managed a staff of 30 electronic production artists, key entry operators, and quality assurance personnel. Produced business forms, documents, and other printed products for clients. Responsible for maintaining production standards, quotas, and high level of quality control. Also responsible for reporting and analyzing quality and production data for plant manager. Responsible for employee appraisals, staff development plans, training, inventory control, and purchasing of supplies. Administered Apple network and Mac workstations. Selected achievements: Utilized File Maker Pro to report and analyze quality and production performance data. Expanded Apple Talk network and implemented Apple Share server.
The Franklin Mint, Franklin Center, PA
(April 1994 to June 1997)
Color Standards Manager. Coordinated and approved all digital and conventional color proofing for print media advertising. Managed a staff of 10 color proofing operators. Responsible for all color proofing equipment maintenance and upgrades. Established color standards, technical and creative, approved all color and electronic retouching for all print advertising. Directed design staff on color corrections for projects. Purchase of outside color separations, established and maintained vendor pricing contracts. Selected achievements: Hired as part of special start-up team to develop, create, and implement the company’s first in-house digital pre-press department, which contributed directly to the company’s first billion-dollar sales year.
Bell Atlantic Directory Graphics, Valley Forge, PA
(November 1990 to April 1994)
Output Supervisor. Directed staff of fifteen employees to complete daily production assignments to create pages and display ads for directory publishing. Also responsible for quality control, job trafficking, and employee evaluations. Selected achievements: Hired as part of a specialized company start-up team. Earned certificate for completing Quality Education Systems training.
The University of the Arts, Philadelphia, PA
Completed courses in Advanced Photography and Digital Imaging, and Adobe Photoshop.
Antonelli Institute of Art and Photography, Plymouth Meeting, PA
Completed program in Professional Photography. Studies included lighting for studio and location, training with large, medium and small format cameras, advanced darkroom techniques in color and black-and-white film developing and darkroom printing.
“Etwan Crawford is indispensable to my business. As a graphic designer, my mac and my back-ups critical. Etwan is my go-to source for how to set up my system and when the unthinkable happens, Etwan is unflappable. He solves problems, unworried and methodically.”
Creative Director, Head Tilt Design Company